Ember documentation

# Troubleshooting

Here you can find some common issues and steps for troubleshooting them.

# 500 internal server error

An internal server error might occur for a number of reasons. To determine the cause more detailed logs are needed. Fetch them using the instructions below. You can use them to debug the issue yourself or attach them to a support ticket.

  • check storage/logs/app.log
  • set development_mode from config.php to true and reload the page
    • if the error message doesn't change, try checking your PHP logs directly
  • check your web server logs (they're usually located somewhere in /var/log. On managed hosting there's typically a control panel option for viewing them)

# Server offline

If server cards on the landing page are displaying "Offline" instead of the "Join" button, make sure that

  • the game server is on and listening to SRCDS queries
  • you've specified the correct IP and query port for the server
  • you have enabled allow_url_fopen from php.ini
  • there's no firewall blocking the outbound UDP connection

# Payments not appearing

If users are not receiving credits or packages after a successful payment, check for any error messages under Admin > Store > Logs > Failed payment logs. If nothing shows up, depending on your payment processor check the following

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