Here you can find some common issues and steps for troubleshooting them.

500 internal server error

An internal server error might occur for a number of reasons. To determine the cause more detailed logs are needed. Fetch them using the instructions below. You can use them to debug the issue yourself or attach them to a support ticket.

  • check storage/logs/app.log
  • set development_mode from config.php to true and reload the page
    • if the error message doesn't change, try checking your PHP logs directly
  • check your web server logs (they're usually located somewhere in /var/log. On managed hosting there's typically a control panel option for viewing them)

Other files on the web server are inaccessible

Background information

Ember uses the front controlleropen in new window pattern meaning all incoming requests (barring static assets) need to be routed to the public/index.php file.

The default .htaccess file and other configuration examples implement this.

To configure the Apache web server to simultaneously serve other files you may either

  • configure VirtualHostsopen in new window with separate DocumentRoots or
  • amend the default .htaccessopen in new window rules by creating additional RewriteConds to exclude any desired (sub)directories from both of the RewriteRules
    • for example, the directory example could be excluded by prepending RewriteCond %{REQUEST_URI} !example/ to both of the existing RewriteRules.

Server offline

If server cards on the landing page are displaying "Offline" instead of the "Join" button, make sure that

Payments not appearing

If users are not receiving credits or packages after a successful payment, check for any error messages under Admin > Store > Logs > Failed payment logs. If nothing shows up, depending on your payment processor check the following